Employment Opportunities at ACU

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

1. Manage billing processes for University revenues charged to student accounts for online students.

2. Assist in maintaining and improving database systems that record student receivables.

3. Serve as a key member of the university's Financial Settlement Reviews and Dallas Student Financial Services.

A. Manage billing processes for Dallas campus revenues charged to student accounts for online students.

1. Communicate expectations for campus partners about transactions that need to be processed by specific deadlines to facilitate accurate and relevant billing.

2. Ensure the timeliness and accuracy of e-billing statements to all account holders.

3. Ensure the timely and accurate application of direct payments and third-party payments for all accounts receivable.

4. Assist in setting policy for and execute the application of late fees in a timely manner. 

5. Review and document approval on issuances of credit balance refunds for online students.

6. Test and execute fee assessment processes and update assessment parameters for changes in tuition pricing.

7. Ensure the university stays compliant with federal and state expectations regarding student accounts.

8. Collaborate with and update all Student Financial Services team members on significant processes and communications to promote knowledge sharing and effective team building within the residential campus as well as the online campus in Dallas.

9. Partner w/ Abilene campus to work with students whose accounts have been sent to collections pay their past due balances

B. Assist in maintaining and improving database systems that record receivables.

1. Provide backup for performing system maintenance of the receivables subledger on a periodic basis to ensure accurate reporting and reconciliation of AR details and prepaid tuition balances to the general ledger.

2. Assist in the creation, maintenance, accuracy and relevance of billing detail codes within the billing system including fee assessment.

C. Serve as a key member of the University's Financial Settlement Reviews.

1. Serve the Financial Settlement Review as a key stakeholder in setting policies that ensure students have adequate financial resources or a reasonable plan to pay their balance prior to the start of classes.

2. Provide reporting regarding and when appropriate advise the Financial Settlement Review on decisions regarding the extension of time, the assignment of risk ratings, and whether to drop specific students from course registrations. 

3. Participate in decisions regarding effective communications about Financial Settlement policies and deadlines. 

4. Perform and/or delegate analysis of student account data for Financial Settlement purposes.

A. Skills

1. Telephone and face-to-face customer service.

2. Written communications.

3. Excel spreadsheets.

4. Database management.

5. Ability to exercise tact, poise, and confidence when negotiating.

6. Analytical ability to identify risks and implement solutions

7. Judgment when making decisions about approaches to student debt.

B. Training Modules Required

1. Banner Finance and Banner Receivables

2. TouchNet Bill+Payment and PayPath

3. Salesforce CMS

4. PCI and ID Theft Red Flags Compliance

5. Word, Excel

A. Professional

1. Bachelor's degree in accounting, finance, or business management.

2. Accounting knowledge and experience is preferred.

3. Combined minimum of five years experience in office administration, customer service, and billing.

4. Collections experience is preferred.

B. Personal

1. Ability to prioritize work.

2. High attention to detail.

3. High level of personal integrity.

4. Effective communication skills.

5. Exceptional organizational skills.

6. Ability to handle confidential and proprietary information.

1. Ability to sit and use a computer for long periods of time.

2. Work long or unusual hours, as required to perform system processing

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.