Employment Opportunities at ACU

At Abilene Christian University, you will find more than a job. You will find a workplace where you can impact the lives of more than 5,200 students who are being educated as Christ-centered global leaders each year. The university has been recognized as a "Great College to Work For" by The Chronicle of Higher Education for 11 years. We offer a dynamic and collaborative work environment, expansive opportunities for professional and personal development, and an emphasis on our core Christian values. Explore these postings for the Abilene campus and Dallas branch to find the right fit for you.

NOTE: ACU is currently accepting applications for *all posted positions*. Student employees should apply now for positions for the fall semester.

Some faculty and staff positions on the Abilene campus may be subject to a hiring pause as a response to the continuously changing circumstances involving COVID-19. For additional information or assistance, contact tiffany.badon@acu.edu.

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Audio Visual and Hardware Support Analyst

Apply now Job no: 492879
Work Type: Staff full-time
Location: Abilene
Categories: Information Technology, Staff

About ACU

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position Audio Visual and Hardware Support Analyst
Posting Location Abilene, TX
Department Information Technology
Employee Class Nonexempt Full-time
Basic Responsibilities
  1. Manage teams of students and facilitate problem solving, installing new audio-visual equipment, and performing hardware or software changes.

  2. Manage projects that involve acquiring, installing, modifying, and maintaining digital signs, security systems, equipment moves, and audio visual systems.

  3. Acquire and evaluate new products and make recommendations for usage; ensure functionality and train faculty/staff on software/hardware.

  4. Collaborate with other technicians to request and offer new and inventive technical information.

Essential Duties
  1. Manage teams of students and facilitate problem solving, installing new audio-visual equipment, and performing hardware or software changes.

    1. Provide technical assistance to faculty/staff with technical problems. Consult with users to suggest solutions or to provide service as necessary.

    2. Coordinate with other Information Technology groups to identify and escalate problems as well as implement solutions.

    3. Utilize a computerized work order system for tracking work requests, solutions, and providing statistics.

    4. Oversee the day to day work of student employees.

    5. Perform and facilitate repairs on campus computer, printing, and audio visual equipment.


  1. Manage projects that involve acquiring, installing, modifying, and maintaining digital signs, security systems, equipment moves, and audio visual systems.

    1. Implement new or upgraded audio-visual technology; evaluate and confirm functionality, and create documentation when necessary.

    2. Research and purchase audio-visual equipment for new and old constructions.

    3. Deliver and install audio-visual equipment; organize hardware changes with Facilities Management and Network Services.

    4. Direct campus contractors in large projects where demolition or construction is necessary.

    5. Coordinate with Facilities Management and Network Services to relocate campus computer equipment as needed.

    6. Maintain campus digital signage equipment and software and oversee campus digital signage program.


  1. Acquire and evaluate new products and make recommendations for usage; ensure functionality and train faculty/staff on software/hardware.

    1. Research through articles, whitepapers, and attend conferences to find essential and innovative solutions for campus. 

    2. Report recommendations and findings and provide documentation; offer tutorials on using technology as needed.

    3. Establish pilots or betas to test validity of proposed technology changes.


  1. Collaborate with other technicians to request and offer new and inventive technical information.

    1. Meet regularly with other technicians, and on demand with other divisions of Information Technology.

    2. Participate actively within the Technology Support team.

    3. Support other technicians when needed during high volume work requests.

Professional Development Requirements
  1. Skills  

  1. Logical thinking is required to read technical information; compose technical documents; facilitate technical discussions; problem solving; 

  2. Strong communication skills and interpersonal skills are required for establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills.

  3. Experience and competence with various operating systems (e.g. macOS; Windows 10; iOS).


  1. Knowledge Required

  1. Strong understanding of computer hardware and software

  2. Understanding of audio visual technology and basic signal flow

  3. Basic knowledge of wired/wireless networks, enterprise systems and servers.

Qualifications
  1. Professional

  1. AA/ AS degree or a combination of education and work experience in audio visual technology or technical support equaling 2 years.

  2. Experience and competence with audio-visual equipment and the PC and Mac operating systems that support it.

  3. Communication skills: strong verbal and written; ability to understand descriptions of problems and ability to convey information and solutions


  1. Personal

  1. Ability to manage time; ability to multitask. 

  2. Ability to handle periods of high stress: not easily angered or upset.

  3. Self-motivated.

Physical Demands
  1.  
  1. Manual dexterity: typing, plugging/unplugging connections, use of a mouse/track pad, etc.

  2. Lifting computers and monitors 30 lbs. in weight.

  3. Crawling, bending over/under furniture, cramped spaces, etc.  Moving monitors, CPU’s.

  4. Good vision (read monitors, examine connectors, etc.); Not color blind; 20/20 correctable vision.

Additional Information

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.

 

Advertised: Central Standard Time
Applications close:

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