Employment Opportunities at ACU

At Abilene Christian University, you will find more than a job. You will find a workplace where you can impact the lives of more than 5,200 students who are being educated as Christ-centered global leaders each year. The university has been recognized as a "Great College to Work For" by The Chronicle of Higher Education for 11 years. We offer a dynamic and collaborative work environment, expansive opportunities for professional and personal development, and an emphasis on our core Christian values. Explore these postings for the Abilene campus and Dallas branch to find the right fit for you.

At Abilene Christian University, you will find more than a job. You will find a workplace where you can impact the lives of more than 5,200 students who are being educated as Christ-centered global leaders each year. The university has been recognized as a "Great College to Work For" by The Chronicle of Higher Education for 11 years. We offer a dynamic and collaborative work environment, expansive opportunities for professional and personal development, and an emphasis on our core Christian values. Explore these postings for the Abilene campus and Dallas branch to find the right fit for you.

Main Content

Account/Project Manager

Apply now Job no: 493391
Work Type: Staff full-time
Location: Remote
Categories: Staff, Communications/ Marketing/ Public Relations

About ACU

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position Account/Project Manager
Posting Location Remote-Dallas
Department ACU Dallas Marketing
Employee Class Exempt Full-time
Basic Responsibilities
  1. Account Management

  2. Project Management

Essential Duties  
  1. Account Management

    1. Creates long-term relationships with business partners

    2. Oversees and manages portfolio of customer accounts

    3. Responsible for existing customer contract management and satisfaction

    4. Predicts customer needs with potential leads to further partnerships

    5. Acts as the main point of contact in all matters relating to activities that fall under the ACU Business/Education Partner relationship

    6. Partners with other parts of ACU business development to

      • Drive new and further existing business partnerships

      • Monitor proper selection of students for training

      • Opine on the appropriateness of training for business partner

      • Report on the performance of students in training

      • Track performance of employees trained by ACU

    7. Orchestrates customer engagement dates and calendar

    8. Provide regular touchpoints for customer to ACU and students 

    9. Possible management of the transition from student to employee for customer

    10. Develops a thorough understanding of ACU Dallas business development product and service offerings to better assist customers needs

    11. Promotes company brand with delivery of customer facing swag

    12. Conducts customer satisfaction surveys


  1. Project Management

    1. Drives the overall planning, sourcing, building, execution and management of business partner initiatives

    2. Identifies project team and resources needed to develop and deliver on initiatives

    3. Works closely with project team, instructors, SMEs and key internal stakeholders to develop timelines, milestones, and deliverables needed to execute program

    4. Organizes regular cadence meetings with project team to check-in and drive accountability for program delivery

    5. Identifies gaps and brings in outside resources, if needed, to meet requirements and customer expectations

    6. Proactively mitigates risks and/or issues as they arise

    7. Tracks progress and reports status updates to key stakeholders

Professional Development Requirements  
  1. Skills

    1. Must be able to work in a fast-paced, start-up strong growth environment

    2. Must be able to manage multiple customer initiatives at varying stages 

    3. Must have strong communication skills with a passion for building customer relations 

    4. Must be agile with strong organizational skills to help stand up new department

    5. Must be able to handle multiple customer requirements; good prioritization skills

    6. Preferred candidate has experience with Salesforce or other account management platforms

    7. Cross industry knowledge in one or more of the following areas: Nursing, Information Technology, Educators, or other vertices

    8. Must be comfortable working with spreadsheets, audits, Salesforce and other organizational software

Qualifications  
  1. Professional

  1. 2+ years of experience in successful corporate placement recruiting experience required

  1. Personal

  1. A business-related degree or certifications in business management and/or project management

Physical Demands
  1. Majority of work is performed in front of a computer and on the telephone; must have the ability to use the computer and remain stationary for long periods of time.

  2. Manage conversations in person, online, and by telephone. 

  3. Limited travel – locations vary and some overnight travel may be necessary.

  4. Work well under pressure and manage stress well.

  5. Communicate clearly: speak, read, write, and hear clearly to perform essential functions.

Additional Information

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.

 

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