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A. Responsible for recruiting prospective students and achieving enrollment and retention goals for the departments of Communication & Sociology
1. Analyze Slate data to help develop successful recruiting strategies
2. Achieve monthly, quarterly, and yearly goals for applicants, admits, and confirmed students
3. Oversee student ambassadors to assist with recruiting and retention efforts
4. Maintain consistent personal communication and relationship building with prospective students and parents
5. Consistently achieve weekly prospective student contact and activity goals
6. Coordinate student orientation and onboarding activities to ensure a smooth transition for new students into the department
7. Develop and implement initiatives and programs to enhance student success and retention within the Communication Department
8. Monitor student engagement and participation in departmental activities and develop strategies to promote involvement and community-building among students
B. Responsible for providing support to the enrollment services team. Support may include, but is not limited to, visits with prospective families, receiving inbound calls, and other duties as assigned by the senior director or department chair
1. Connect students and parents with the department chair for department tours
2. Being available by phone, email, and in person within the department and the welcome center
3. Responsible for completing productivity reports in a timely manner
C. Facilitate student mentorship program
1. Organize and facilitate workshops, seminars, and other events on topics related to student success, including career, professional skills, spiritual, and leadership development
2. Collaborate with the chair and faculty to promote the mentorship program, recruit mentors and mentees, and integrate it into the department's overall student support and retention efforts
3. Design and facilitate mentorship training sessions for mentors to ensure they have the necessary skills and knowledge to effectively support their mentees
4. Coordinate the matching process for mentors and mentees based on compatibility, interests, and goals, taking into account diversity and inclusion considerations
5. Provide ongoing support, guidance, and resources to mentors and mentees throughout the duration of the mentorship relationship
6. Organize regular check-ins and evaluations to assess the progress and effectiveness of mentorship pairs and make any necessary adjustments or interventions
7. Collect and analyze data on program outcomes, participant satisfaction, and impact to inform program improvements and future initiatives
D. ACU Speaking Center Operations Manager:
1. Manage student employees.
a) Work with Speaking Center Director and Assistant Director to hire student employees.
b) Approve consultant/employee timesheets.
c) Work with Assistant Director to schedule student employee work hours and manage absences.
d) Work with Assistant Director to manage student visit schedule in Google Calendars.
2. Manage communications with ACU community.
a) Manage Speaking Center website, keeping consultant page and booking page up to date.
b) Promote speech writing skills and use of the Speaking Center across campus (e.g., Cornerstone and International Business).
3. Oversee Speaking Center budget in consultation with the Director.
4. Work with the library administration for Speaking Center maintenance.
a) Maintain Speaking Center rooms.
b) Coordinate computer maintenance in the Speaking Center.
c) Network with Director of Learning Studio on usage of BookNow.
E. Supervise student employees
1. Direct a robust frontline student administrative team, including hiring, training, and coordinating project management
2. Approve student timesheets
3. Conduct student worker performance appraisals at the end of each semester
F. Assist with department budget and finances for undergraduate and graduate programs:
1. Create and process electronic personnel action forms for faculty, graduate assistants, and student workers
2. Oversee procurement and payable documents
3. Oversee purchasing card activity, including reconciliation, security levels, appropriateness of expenditures, and timely submission of expense reports
4. Provide quarterly reviews/reports for budgets, including fiscal year-end budget reporting.
5. Monitor budgets monthly for accounting accuracy, including the preparation and processing of budget revisions and/or journal entries.
6. Create budget reports to facilitate long and short-term budget management.
7. Administer departmental scholarships through AwardSpring.
8. Provide support to faculty in reviewing Concur travel requests and reconciling Concur expense reports
G. Serve as Sherrod building supervisor:
1. Communicate all Sherrod building maintenance work orders with Facilities Management
2. Oversee building renovations
3. Create and implement visual displays throughout the building
4. Communicate all Sherrod building technology problems with IT Support Center
5. Manage room scheduling
6. Oversee the preparation and maintenance of classrooms and common spaces
7. Manage key system and swipe access for the department
H. Academic, faculty, and student support:
1. Run Cognos reports as needed to facilitate academic management, including lists of majors and minors, enrollment, and academic progress
2. Assist department chair with program review and visiting committees on as needed basis
3. Assist the department chair with credentialing adjuncts and onboarding of new faculty
4. Registration and enrollment assistance for graduate students and to maintain enrollment in courses
5. Provide support and resources to students during challenging situations, such as health emergencies or personal difficulties
I. Manage departmental communication
1. Coordinate the creation, dissemination, and revision of departmental communication pieces, including COSO This Week, biannual newsletters, department web pages, and department promotional materials
2. Maintain updated alumni lists for communication purposes
3. Manage department’s social media, including Instagram and LinkedIn
J. Plan, coordinate, and implement department events:
1. Create and maintain departmental events calendar
2. Plan and advertise events
3. Reserve venues and catering
4. Maintain budget expenditures and records for each event
K. Support the department chair in managing additional departmental tasks on an as needed basis
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