| About ACU |
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.
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| Title of Position |
Undergraduate Registration Operations Manager
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| Posting Location |
Remote |
| Department |
Registration Operations, Learning Design and Operations |
| Employee Class |
Exempt Full-Time |
| Basic Responsibilities |
● Predict faculty needs and course sections for undergraduate courses.
● Manage communication with program directors and other stakeholders regarding course carousels and processing of student records documentation (e.g., academic exceptions, withdrawals, etc.).
● Oversee scheduling and registration for students.
● Lead team meetings and new projects for operational efficiency.
● Collaborate with graduate departments as needed.
● Carries case load for special populations as needed. |
| Essential Duties |
● Team Leadership and Supervision:
○ Lead and manage a team of frontline staff, providing guidance, mentorship, and performance evaluations.
○ Foster a collaborative and supportive team environment to achieve departmental goals.
● Collaboration with Stakeholders:
○ Work closely with enrollment managers to align operational processes with recruitment and retention goals.
○ Partner with academic program directors to ensure course availability and scheduling align with program requirements and student needs.
● Operational Efficiency:
○ Develop and implement strategies to maximize the efficiency of course carousels and educational journey planning.
○ Monitor and analyze data to identify areas for improvement and ensure optimal resource utilization.
● Process Improvement:
○ Identify and implement process improvements to streamline registration operations.
○ Develop and maintain standard operating procedures and best practices for registration logistics.
● Data Management and Reporting:
○ Oversee the collection, analysis, and reporting of registration data to support decision-making and strategic planning.
○ Ensure data accuracy and integrity in all registration operations-related systems and processes.
● Student Support:
○ Ensure a high level of student support and satisfaction throughout the registration process.
○ Address and resolve complex enrollment issues in a timely and effective manner.
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| Professional Development Requirements |
Skills:
○ Proficiency with technology systems (e.g., Banner, Salesforce, Canvas), database reporting software, Google Suite, and Microsoft Office Suite.
○ Demonstrable experience in a team environment.
○ Excellent organizational, analytical, problem-solving, interpersonal, customer service, attention to detail, and communication skills.
○ Ability to handle complex and confidential information with discretion.
Training Required:
○ Ellucian Banner (DegreeWorks & COGNOS),
○ Salesforce,
○ Canvas,
○ PowerBI,
○ Adobe eSign, and
○ Google Suite.
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| Qualifications |
Professional
○ Bachelor’s degree from a regionally accredited institution.
○ Five years of administrative experience is required.
○ Experience in a university student records, registrar, or admissions office preferred.
Personal
○ Collaborative nature.
○ Exceptional communication skills, both verbal and written.
○ Desire for meaningful work and mission orientation.
○ Commitment to supporting the Christian mission of ACU.
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| Physical Demands |
● Must have the ability to sit for long periods of time (6-8 hours).
● Must be able to use a telephone or headset equipment and able to perform work at a computer
● May be required to the manual operation of general office equipment.
● Limited travel may be required – locations vary and some overnight travel may be necessary. |
| Additional Information |
ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.
ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.
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