ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

1. Provide Salesforce administrative services and technical support for connected applications ACU Online Employees

   1.  Provide technical support for all CRM users, manage support calls in order of urgency, and escalate calls where needed.

   2.  Assist with data management (entering leads, record updates, duplications, run reports, etc.).

   3.  Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc).

   4.  User Management, creation/deactivation, role assignment

   5.  Monitor automated bulk data update jobs.

   6.  Keeping up to date with Salesforce releases.

   7.  Assist with implementing & testing all-new enhancements and add-ons from Salesforce releases as well as and custom internal enhancements.

   8.  Create step-by-step user guides/manuals.

   9.  Training and new user onboarding of systems

   10. Provide regular reporting to the Enrollment Operations team as required.

1. Skills

   1.  Attention to detail.

   2.  Responsive and professional customer service.

   3.  Maintain confidentiality.

   4.  Proficient in computer software and hardware.

   5.  Good time management and organization.

   6.  Excellent communication, writing, and interpersonal abilities.

   7.  Critical thinking and analytical skills.

   8.  Recognize need to involve others when assigned task is above skill and ability level or when additional input is necessary for success.

2. Training Required

   1. Banner

   2. Microsoft Word, Excel, Access

   3. Google Calendar, Mail, Sheets, Docs, Drawings

   4. Adobe Sign

   5. Salesforce

1. Master’s degree preferred

2. Evidence of capacity to quickly learn new software applications and data management systems.

3. Experience in technical support preferred.

4. Experience working in an online environment is preferred.

5. Familiarity with Salesforce or similar system is preferred.

Personal

1.  Possesses good interpersonal skills.

2.  Collaborative nature.

3.  Can manage multiple projects and deadlines.

4.  Self-motivated and solves problems, asking for input and initiating solutions as appropriate and reasonable.

5.  Responsibilities require the ability to quickly change priorities and exercise good judgment.

1. Majority of work is performed in front of a computer; Must have the ability to use the computer and remain stationary for long periods of time (6-8 hours).

2. Works under pressure and manages stress well.

3. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

4. Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, headphones, mouse, etc.), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.