ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Serve as lead administrative support to records functions and provide support to the Enrollment Advising team. Responsible for processing student admission and maintenance of student records while ensuring compliance with the Family Educational Rights and Privacy Act (FERPA).

A. Provides effective communication with staff members and prospective/or current students via telephone, email and/or in person.
B. The ideal candidate must possess project management skills and the ability to work with cross-functional teams.
C. Records Coordinator will gain a strong understanding of both the University’s value proposition and the audience ACU Dallas drives student growth. He/she must maintain expertise in the programs at the University and will be truly passionate about the program and students.

A. Skills
1. Possess some knowledge of the higher education market and industry
2. Must be student and advisor oriented and have the ability to perform multiple tasks efficiently and effectively
3. Proven ability to work independently and manage multiple tasks efficiently and effectively
4. Customer service or advising experience in an educational environment entailing one on one interaction is preferred
5. Must be self-motivated and be able to work effectively in a team environment
6. Computer literate and able to learn proprietary software applications

B. Training Modules Required
1. Banner workflow and Salesforce
2. ACU Admission and Academic Policies and Procedures
3. Technology Tools Training (including CRM system)
4. Others as development needs dictate

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

Professional

1. Bachelor’s degree from a regionally accredited institution
2. Two years administrative experience required
3. Experience in a University student records, registrar, or admissions office preferred.
4. Experience with a database reporting software (e.g. Campus Vue.), knowledge of Microsoft Office Suite and enrollment management systems (i.e. Banner, Salesforce, etc.)
5. Demonstrable experience from successfully working in a team environment
6. Some evening and weekend hours may be required.T
7. Excellent organizational skills and ability to multi-task effectively.
8. Excellent analytical, problem solving, interpersonal, customer service, attention to detail and communication skills are essential.
9. Ability to handle complex and confidential information with discretion.

Personal

1. Collaborative nature
2. Exceptional communication skills, both verbal and written ability to communicate with a diverse academic community.
3. Desire for meaningful work and mission orientation

1. Work is performed in an office environment; must have the ability to sit for long periods of time (6-8 hours).

2. Must be able to use a telephone or headset equipment and able to perform work at a computer. 

3. May be required to the manual operation of general office equipment.

4. Limited travel may be required – locations vary and some overnight travel may be necessary. 

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.