ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

1. Provide end-user customer support.

2. Participate in on-call rotation.

3. Provide consultation and project management to university departments.

4. Install and maintain software used by the university.

5. Centrally document procedures and tasks in a detailed format for knowledge sharing.

A.  Provide end-user customer support

1. Research questions and problems concerning the software systems.

2. Respond to customer questions and concerns.

3. Train end-users to effectively use software.

B. Participate in on-call rotation.

1. Provide second-tier support for services maintained by Enterprise Applications.

2. Resolve issues in a timely manner so that campus users can successfully use computing services.

3. Respond to after-hours emergencies and facilitate timely resolutions.

C. Provide consultation and project management to university departments.

1. Gather specifications from departments wishing to acquire, implement, and maintain software to maximize effectiveness.

2. Collaborate with vendors to identify solutions that meet university needs.

3. Collaborate with team members to develop and/or integrate software that meets university needs.

D.  Install and maintain software used by the university.

1. Install software system upgrades.

2. Document the systems.

3. Complete daily tasks to ensure system performance.

4. Participate in both technical and non-technical teams to maximize the use of software.

E.  Centrally document procedures and tasks in a detailed format for knowledge sharing.

1. Write procedures to document daily tasks.

2. Documenting, auditing, and enforcing processes.

Skills

1. Strong oral and written communication skills.

2. Strong organizational skills, ability to work on multiple tasks simultaneously.

3. Knowledge of client and server operating systems like Windows, Linux, and Mac OS.

4. Familiarity with web and application server setup and administration

5. Ability to analyze and resolve difficult technology problems.

6. Ability to extract and utilize complex information from technical documentation.

7. Experience with relational SQL databases.

8. Project management.

9. Ability to keep current with information technology and its application to higher education. This includes participating in conferences and training classes on higher education application software or computer systems

Training Modules

1. Interpersonal and communication classes and workshops.

2. Operating systems training.

3. Time and multiple priorities management workshops.

4. Application software training.

5. Attend occasional out-of-town conferences and training.

Professional

1. Bachelor’s degree in Information Systems or equivalent experience.

2. Experience in application management and support, including troubleshooting and optimization

3. Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users

4. Experience with project coordination or management, including requirements gathering and stakeholder collaboration

5. Ability to analyze business processes and recommend technical solutions to improve efficiency

Personal

1. Clear oral and written communication with diverse groups

2. Self-motivated and takes ownership of work

3. Works well independently and in teams, including leadership roles

4. Strong interpersonal and customer service skills

A. Must be able to work at a computer for extended periods of time. 

B. Must be able to work extended hours as the need arises. This includes on-call rotation and performing software maintenance and updates outside of working hours.

This position requires working on-site at the ACU Abilene campus.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.