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Training and Support Manager

Apply now Job no: 492717
Work Type: Staff full-time
Location: Abilene
Categories: Staff

About ACU

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position Training and Support Manager
Posting Location Abilene, TX
Department Learning Studio
Employee Class Nonexempt Full time
Basic Responsibilities

A. Manage software and hardware support for students and faculty 

B. Deliver digital media training to faculty and entire classes

C. Manage special projects and produce media content as assigned 

Essential Duties

1. Front-facing service position in the Learning Studio that manages and delivers support services for students and faculty. 

a. oversee training of new student employees and team meetings with student staff 

b. ensure delivery of professional and effective front desk support by student staff

c. provide scheduled faculty support through 1-on-1 appointments 

d. oversee maintenance of checkout cameras and equipment

2. Lead training in the Learning Studio for entire classes producing media projects. 

a. work with staff to select and test new software with potential application to media storytelling, including video, audio, and photography projects 

b. schedule and deliver software training to classes to support assigned projects and strategic projects 

c. identify video training opportunities, write and present scripted content on camera 

3. Manage strategic projects as assigned. 

a. develop promotions that support campus initiatives (Adobe CC, LinkedIn Learning)

b. work with Cornerstone director to plan and deliver media production for spotlights

c. work with FilmFest participants in fall and spring to ensure completion of submissions

d. coordinate professional workshops to support students developing video, audio, and photography skills 

e. work with Cornerstone and English composition faculty to identify success of digital essay video and web content 

f. schedule or assist with filming and editing of guest speakers and events for colleges 


Professional Development Requirements

A. Skills

1) Working knowledge of video, audio, web and related production equipment. 

2) Strong oral, written communication and presentation skills. 

3) Ability to develop and maintain relationships with other departments and institutions.

4) Ability to communicate effectively with a wide range of people including students, professors and executives. 

5) Ability to manage and train student employees to accomplish the tasks set forth in this job description. 

6) Studio production skills 

7) Video Production 

8) Audio production 

9) Basic web publishing



A. Professional

1) Ability to operate and train individuals in the use of Mac OS X computer systems. 

2) Ability to operate and train individuals in the use of key Adobe Creative Cloud and related media and web production software. 

3) Ability to create web pages on WordPress and embed related media content. 

4) B.S or B.A degree in Mass Com, Art, Digital Media, Computer Science or related fields recommended. 

B. Personal 

1) Ability to work in a team setting 

2) Ability to supervise student employees. 

3) Ability to coordinate multiple projects among coworkers and student staff. 

4) Ability to conduct training and classroom presentations. 

5) Ability to instruct in the technical aspects of video, audio, and photo production. 

Physical Demands

1) Light lifting under 50 lbs.
2) Ability to carry 20 pound camera in various settings
3) Ability to climb a 8 ft. ladder 

Additional Information

ACU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.


Advertised: Central Standard Time
Applications close:

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